We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd., a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company:Company Overview:IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings.Equal Opportunity Employer:IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment.Job Title: Team Leader – Airlines Process (Domestic)Location: BhopalShifts: Rotational (24x7 environment)Key Responsibilities:- Lead and manage a team of 15–20 members. - Drive team performance across productivity, quality, shrinkage, and attrition. - Provide regular coaching and support to team members. - Review and recommend improvements to processes to enhance performance and CSAT. - Identify training needs and address process gaps. - Monitor performance and conduct weekly coaching sessions. - Handle floor support and escalations. - Ensure achievement of individual contributor (IC) targets. - Maintain AHT levels as per targets across tenure buckets. - Utilize basic computer skills, especially MS Excel.Requirements:- Prior experience in handling international processes. - Experience in team management and supervision. - Excellent verbal and written communication skills in English. - Strong organizational and analytical abilities. - Flexible to work in a 24x7 environment.
Job Title
Team Leader Operations