Job Title

NIMS University is expanding its operations team! We’re looking for a Real-Time Dialer Monitoring & MIS Executive who can ensure smooth dialer operations, accurate reporting, and real-time performance tracking.Key Responsibilities:- Monitor dialer performance and agent activities in real time. - Generate and maintain daily MIS reports on calling productivity, lead status, and system performance. - Identify downtime or technical issues and raise timely escalations. - Coordinate with technical and operations teams to ensure seamless functioning of the dialer. - Provide data insights to enhance process efficiency and decision-making.Requirements:- Strong analytical and Excel/reporting skills. - Experience with dialer tools such as Ameyo, Exotel, Merrito, or similar platforms. - Excellent communication and coordination abilities. - Ability to handle fast-paced operational environments. - Must be willing to work on-site at NIMS University, Jaipur.If you’re detail-oriented, proactive, and passionate about optimizing performance through real-time insights — we’d love to have you on our team!