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Location: Mayapuri, New DelhiJob Type: Full-TimeExperience Required: 3–6 years (Fashion / Luxury / E-commerce preferred)Department: Marketing & Digital GrowthAbout TailorworksAt TailorWorks (formerly Darzi On Call), we don’t just stitch garments – we craft experiences. As India’s premium bespoke tailoring brand for men and women, we deliver elegance, fit, and flair to both B2C and B2B clientele. We’re now looking for a Fashion Consultant Client Relations who can be the perfect blend of style advisor, client handler, and sales expert.Your Role at a GlanceYou’ll be the first voice our clients hear and the last impression they remember. From handling queries to closing sales, from styling sessions to post-delivery follow-ups – you’ll guide clients through their entire bespoke journey with warmth, confidence, and creativity.Your Key ResponsibilitiesHandle inbound calls from potential clients interested in Tailorworks’ bespoke tailoring servicesActively listen and understand client requirements, preferences, and expectationsExplain the brand’s offerings, services, fabric options, and design process clearly and persuasivelyConvert queries into qualified leads by effectively guiding clients through the consultation and booking processProvide style recommendations tailored to the client’s body type, occasion, and personal tasteBuild long-term relationships with existing clients to increase loyalty and repeat businessUpsell and cross-sell during consultations and follow-ups Regularly engage with past clients through calls and messages for new collection previews and reordersFollow up with leads and past clients to maintain engagement and drive conversionsAddress queries, concerns, and feedback related to fittings, delivery timelines, or garment careCoordinate with backend teams to ensure smooth delivery, alterations, and customer satisfactionWe’re Looking For 3+ years of experience in fashion retail, client service, luxury sales,client relation.Excellent communication skills (both Hindi & English) with a warm, persuasive toneConfident in handling client calls, guiding them with empathy and expertiseStrong sense of style and knowledge of fabrics, tailoring techniques, and fashion trendsProactive, organized, and target-driven mindsetA people person – comfortable dealing with HNI clients, fashion-savvy customers, and high-pressure situationsGood to HaveExperience working in premium/luxury fashion or lifestyle brandsFamiliarity with CRM tools and lead tracking platformsFashion education or styling background is a bonus