Job Title

Duties & Responsibilities:Reports check-out rooms immediately after inspection by phone call to HK office.Cleans guest rooms according to the procedure.Ensures that guest preferences are met all the time.Picks up a service area, pantry, corridors, and exit stairwells regularly.Keeps the service area, pantry, and trolleys clean and tidy.Exchanges the linen with laundry and linen room.Ensures laundry, dry cleaning, and pressing are delivered.Reports fixtures or other items that need maintenance repair to the HK office.Reports any illness of guests and accidents.Sells the products to guests.Reports the minibar consumption to the HK office.Be alert of suspicious characters in the hallways and report immediately to the security department.Attends to guest calls, guest requests /guest complaints in the area assigned to him.Authorize to enter guestrooms for cleaning and providing turndown services as per requirement.Responsible for following the standard operating procedures.Responsible for achieving and exceeding the guest satisfaction score.Update the status of rooms cleaned on the assignment sheet.Return and restock cart at end of shift.Prerequisites:Service-orientated, pleasing personality and leadership capabilities.Good health, Neat and pleasant appearanceProficiency in computer programs like MS Word, and Excel and working experience in hotel software is an added advantage.Education:Diploma or Bachelor degree in Hotel Management.Experience:Experience of two to three years in a related position.Freshers also can apply.