Job Description – Assistant Manager - OperationLocation: Purnia About Loadshare LoadShare is one of India's most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we've grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns. What sets us apart: • Scale with depth: We handle ~400K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 20,000+ rider network. • Strong financials, stronger ambition: With 430 Cr in FY25 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability • Dual-engine model: We not only operate India's most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lac orders/day — one of the few in India to enable asset cross-utilization across verticals • Strategic partner to India's digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands. • Built to scale profitably: We're not chasing GMV at all costs. We're building the most capital- efficient, tech-enabled logistics engine in the country. We're now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines. Founders/ Founding team: Raghu Talluri (CEO) - Formerly at Myntra, McKinsey Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco Overall 500+ employees on roll What You'll Do Operational Leadership Oversee daily last-mile operations across multiple hubs within your cluster to ensure on-time delivery and dispatch. Drive SLA adherence for delivery performance, TAT, and customer experience. Ensure process compliance across all hub operations including sorting, scanning, POD, and inventory. Performance Management Analyze KPIs and operational dashboards (delivery success %, cost per shipment, utilization, etc.) and drive performance improvements. Identify process gaps and implement corrective and preventive actions. Ensure cost optimization and productivity improvement across hubs. People & Vendor Management Lead, mentor, and manage Hub Incharges, Supervisors, and ground staff within the cluster. Drive motivation, discipline, and engagement across a diverse workforce. Stakeholder Management Collaborate with central operations, business teams, and clients to resolve operational challenges. Provide regular updates on cluster performance to regional leadership. Who You Are 3+years of experience in last-mile logistics / e-commerce operations / supply chain. Proven track record of managing multi-hub operations at scale Strong data orientation: able to work with dashboards, KPIs, and process metrics. Exceptional leadership skills with ability to manage large teams and vendors in high-pressure environments. Execution-focused with strong problem-solving and decision-making ability. Nice to Have Experience in logistics players Hands-on with operational tech platforms, rider apps, and last-mile automation tools. Exposure to scaling hubs in Tier 2/3 towns along with metro operations. Why This Role Leadership Opportunity: Own end-to-end operations for an entire cluster. Impact at Scale: Directly responsible for thousands of deliveries every day. Career Growth: Fast-track path into Regional Operations Head roles as Loadshare scales. Roles and Responsibilities Responsibilities:1.Oversee daily last-mile operations for on-time delivery2.Analyze KPIs and drive performance improvements3.Collaborate to resolve operational challenges4.Foster a culture of excellence
Job Title
Assistant Manager