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Job Opening: QA Automation Engineer (Tech Support)Job Details:Job Location: Surat (Office - Work from Office) Shift Timings:US EST shifts (Flexibility required) (10 PM to 6 AM IST) Employment Type: Full-time Salary Range: As per market standardsAbout the Role:We are looking for aQA Automation Engineerwith strong expertise inWeb, Mobile, and API test automationwho can not only design and maintain scalable test automation frameworks but also collaborate closely with clients in atech-support-focused role . The ideal candidate will have a mix ofhands-on automation skills, client-facing experience, and the ability to troubleshoot complex testing scenarios .This role provides the opportunity to work oncutting-edge automation technologies , support global clients (flexibility with EST hours), and contribute directly to product adoption and customer success.Key Responsibilities:Design, write, and automate test cases forWeb, Mobile, and API platformsusing tools likeAppium, Selenium, TestNG, Cucumber, Cypress, Postman, RestAssured, and JMeter .Build, optimize, and maintaincustom automation frameworksleveragingJava, Appium, Selenium, Maven, TestNG, and CI/CD tools(Jenkins, CircleCI, Bitrise, GitHub Actions, etc.).Automate test cases forTestOS (TestGrid’s flagship product)and provide hands-on guidance to clients.Collaborate with clients tounderstand test requirements, troubleshoot issues, and provide technical supportfor automation and TestOS product usage.Deliverclient demos, product walkthroughs, and feature explanations , ensuring smooth onboarding and adoption.Integrate automated scripts into CI/CD pipelines to ensure seamless continuous testing.Act as atechnical point of contactfor client queries related to automation best practices, framework design, and product integration.Work in anagile environment , contributing to sprint planning, QA strategy, and cross-team collaboration.Required Skills & ExperienceBachelor’s degree in computer science , Engineering, or related field .2+ years of hands-on automation testing experience(Web, Mobile, and APIs).Strong coding experience inCore Java .Proven expertise in building and maintainingautomation frameworks .Proficiency inSelenium, Appium, TestNG, Maven, RestAssured, and CI/CD integration .Familiarity with modern QA practices such asBDD/TDD (Cucumber, JUnit)andshift-left testing .Experience withperformance testing toolslike JMeter.Strong understanding oftest methodologies (functional, regression, integration, performance, smoke, UAT, etc.) .Excellent problem-solving skills with strong attention to detail.Strong written and verbal communication skillsto engage with clients and cross-functional teams.Flexibility to work inUS/EST time zoneswhen required.Preferred / Good-to-HaveExperience withcloud-based testing platforms(e.g., TestGrid, SauceLabs, BrowserStack, LambdaTest).Exposure toXCTest, Robot Framework, and Selenium IDE .Familiarity withAPI test automation frameworksand microservices testing.Prior experience in aclient-facing or technical support role .Knowledge ofAgile and DevOps practices .Why Join TestGrid?AtTestGrid,we offer a dynamic work environment with ample opportunities for growth and development. Join us in shaping the future of software testing and be part of a team that values innovation, collaboration, and excellence.How to Apply:If you are a results-driven Java Developer looking to make an impact, we want to hear from you! Please submit your resume the subject line: "QA Automation Engineer (Tech Support) - TestGrid"TestGrid.iois an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.