Job Title

KRAs for Operations Manager – WrapsandTags 1. Order Management & Fulfilment Ensure 100% on-time delivery of all hampers and gifts. Oversee end-to-end production flow — from sourcing to dispatch. Track daily order status and share reports with management. Maintain coordination with design, packing, and logistics teams. KPI: Timely order completion rate Zero order errors or missing items 2. Vendor & Artisan Coordination Manage relationships with local artisans, suppliers, and vendors . Negotiate timelines, quality standards, and pricing. Maintain updated vendor database and alternate backup sources. Ensure raw material availability as per project timelines. KPI: Vendor delivery reliability score Cost efficiency achieved through negotiation 3. Inventory & Material Management Track and maintain inventory of raw materials and packaging supplies . Implement stock tracking systems (manual or digital). Conduct weekly/monthly inventory audits. Forecast demand for festive and wedding seasons. KPI: Inventory accuracy % Reduction in last-minute procurement 4. Quality Control Implement quality checks at each stage (sourcing, packing, dispatch). Create and follow brand SOPs for packaging and presentation. Handle client feedback and ensure replacements/resolutions when needed. KPI: Client satisfaction rating Number of quality-related reworks 5. Logistics & Dispatch Coordinate domestic and international shipments . Manage courier partners, tracking, and packaging compliance. Ensure safe, damage-free delivery. Monitor shipping costs and turnaround times. KPI: Delivery turnaround time % of damage-free deliveries 6. Cost & Process Optimization Identify cost-saving opportunities without compromising quality. Improve operational efficiency through better vendor or process systems. Standardize checklists and templates for repeat tasks. KPI: Cost reduction achieved Time saved through process improvements 7. Team Management Supervise packing team, freelancers, and assistants. Train new team members in brand standards and workflows. Assign daily tasks and ensure accountability. KPI: Team productivity & error-free execution 8. Reporting & Communication Maintain daily/weekly status reports on production and dispatch. Flag potential delays or bottlenecks proactively. Coordinate with design, sales, and client servicing teams for updates. KPI: Timeliness and accuracy of reporting Smooth inter-department communication