JOB PURPOSE To facilitate smart meter installation, O & M related activities that includes quality check and technical support for outsourced agencies ORGANISATION CHART Circle Incharge --> Supervisors KEY ACCOUNTABILITIES Accountabilities Key Performance Indicators 1. Facilitate outsourced agencies in their identified areas of operations 2. Technical Support in various smart meter installation operations such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies 3. Steer consumer interactions and enable quick resolutions of technical issues / grievances 1. Go-Live of Smart Meters as per timeline 2. Quality Checks KEY ACCOUNTABILITIES - Additional Details EXTERNAL INTERACTIONS Outsourced agencies, consumers INTERNAL INTERACTIONS Zonal Heads, Supervisors, Stores Team FINANCIAL DIMENSIONS OTHER DIMENSIONS EDUCATION QUALIFICATIONS ITI / Diploma (Electrical) RELEVANT EXPERIENCE 7 to 10 years of total experience (Mandatory to have at least 2 years on ground technical experience in meter installation) COMPETENCIES Consumer Engagement and Issue Resolution (Practitioner) Meter O and M and Troubleshooting (Practitioner) Stakeholder Liasoning (Practitioner) Vendor Partner Management (Practitioner) Quality Management (Practitioner) Execution & Results Teamwork & Interpersonal influence Problem Solving & Analytical Thinking Planning & Decision Making Personal Effectiveness Stakeholder Focus Networking Capability Building Strategic Orientation Social Awareness Entrepreneurship
Job Title
Divisional In-charge