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Job description Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk! Locations: Kolkata (Interview) Job Locations: Pune Walk-In Dates: 10th October 2025 Time: 10:00 AM to 1:00 PM Venue: : Infosys Ltd Plot IIIG/2, P.S- NEWTOWN Kolkata Mode: 100% Work from Office (WFO) Who We Are Hiring Were on the lookout for Customer Service & Service Desk expertise (0-4 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong! Open Roles: Customer Support Location: Pune Work Mode: Work from Office Shifts: 24x7 rotational (Including Night Shifts) Experience: 0-4 years Qualification: Full-time Graduates What You'll Do: Be the voice of the brand resolve customer queries via calls, chat, and email. Deliver exceptional customer experiences with empathy and efficiency. Own and resolve issues independently with analytical thinking. Respect customer time and ensure every interaction adds value. Thrive in a collaborative, high-energy environment. What Were Looking For: Excellent communication skills. Quick problem-solving abilities. Willingness to work in a 24x7 setup. A proactive mindset and strong time management. Service Desk Location: Pune Work Mode: Work from Office Shifts: 24x7 rotational (Including Night Shifts) Experience:1-2 years of Experience (Minimum 1 year in IT Service Desk / Tech Support) Your Mission: Provide remote support for laptops, desktops, LAN issues, and applications. Troubleshoot across platforms Windows, Android, iOS. Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype. Handle registry fixes, patch upgrades, virus/security troubleshooting. Collaborate on network issues including VPN, TCP/IP, and OSI models. Your Toolkit: Intermediate knowledge of OS, browsers, and MS Office Suite. Experience in a busy ICT Service Desk environment. Basic networking knowledge and troubleshooting skills. What You Need to Bring Excellent communication skills (written & verbal English) Willingness to work in US time zones (Night Shifts) Any Full-time Graduate (No backlogs) Commitment to 100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle 24x7 rotational shifts Preferred: Basic understanding or any customer support/Service Desk expertise Mandatory Documents to Carry Updated printout of your resume Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) All original academic documents for verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus. How to Attend the Walk-In Carry a copy of this email/invitation Register your application in advance Walk into the Infosys Pune Campus on 09th and 14th October 2025 between 10:00 AM 1:00 PM Why Infosys BPM? Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented culture Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you! Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Bangalore | Pune | Global Locations