Job Title: Quality Analyst – BPO (Mysore) Location: Mysore (Work from Office) Experience: Minimum 1 year as Quality Analyst in a BPO setup Language Requirement: Must know Kannada Working Days: 6 days a week Joining: Immediate Joiners Preferred Job Description: We are hiring a Quality Analyst with hands-on experience in the BPO industry , responsible for monitoring, evaluating, and improving the quality of customer interactions and process delivery. Key Responsibilities: Monitor and evaluate inbound/outbound calls, emails, or chats to ensure quality and compliance standards are met. Identify gaps in process or agent performance and provide actionable feedback. Conduct regular calibration sessions with Team Leaders and Trainers to maintain consistency. Prepare and share daily, weekly, and monthly quality reports. Recommend process improvements to enhance customer satisfaction and operational efficiency. Work closely with the training and operations team to support continuous improvement initiatives. Ensure adherence to company policies, procedures, and client-specific requirements. Eligibility Criteria: Minimum 1 year of experience as a Quality Analyst in a BPO (voice/non-voice) process. Strong communication and analytical skills. Proficient in Kannada and English (verbal and written). Good understanding of quality parameters, scoring methods, and audit forms. Flexible to work from office – Mysore location. Immediate joiners preferred.
Job Title
Quality Analyst