Job Title

Job Purpose Execute the operational backend of course delivery: configure systems (Atrium/LMS), run calendars, logistics and IT/AV, drive evaluation triggers, ensure data accuracy, and complete finance/administration workflows. Job Outline Systems & content readiness: Upload Faculty Profiles and Course Outline on Atrium Create LMS courses; grant access to Faculty/AAs/students Manage post‑bidding updates; accuracy checks on links/assets; maintain Zoho status. Course Pack creation for assigned course in the correct sequence and the right documents Scheduling & communication: Build personalised schedules Send weekly schedule to support teams Send dry‑run invites for Visiting Faculty; coordinate Pre‑Term meetings (joint with AM) Dispatch operational communications (instructor handbook, schedule/pack announcements). Block calendars for students and faculty Logistics & IT/AV: Manage end‑to‑end faculty and guest logistics; coordinate IT/AV Manage course video recordings. Evaluations ops: Trigger LMS mid‑term and end‑term evaluations per AM’s windows; basic collation as needed. Finance & compliance: Collect Visiting Faculty documents Upload Faculty Teaching Hours on Salesforce; submit payment documents Liaise with Finance for payment release. Budget tracking & reporting: Track budget elements; maintain spend logs; flag variances; maintain class schedule data; generate weekly/term reports; support faculty ratings consolidation. Joint activities: Important Activities email & Pre‑Term with AAs (AM leads content; Sr. Associate/ Associate manages invites/minutes); final AA hand‑off (joint). Job Specification Knowledge / Education Bachelor’s degree Specific Skills Strong operations execution; LMS/Atrium/Salesforce/Zoho proficiency; logistics & IT/AV coordination; high attention to detail; clear written communication; basic Excel/reporting. Desirable Experience 2–4 years Job Interface/Relationships: Internal ASA team (AM & SA), IT/AV, Finance, LRC, Commercial, FAO, IAA External Faculty, Guest Speakers, Content/LRC vendors, External logistics partners Key Responsibilities and % Time Spent Systems & content readiness (Atrium uploads, LMS setup/access, link checks, post‑bid) - 30% Scheduling ops & comms (personalised schedules, weekly schedule to teams, invites) - 15% Evaluations ops (LMS triggers for mid/end‑term, basic collation) - 10% Logistics & IT/AV coordination (faculty/guest logistics, dry‑runs, recordings) - 20% Finance & compliance (VF docs, teaching hours in Salesforce, payments processing) - 10% Budget tracking (logs, variance flags) - 5% Data & reporting (class schedule data, dashboards, ratings consolidation) - 7% Joint planning & final AA hand‑off - 3% Total - 100% KPI - Systems & content readiness Measure - Atrium uploads + LMS setup/live ≥ T-5 working days before start Target - 100% live by T-5; 0 Day-1 access blockers Data Source - Atrium activity log; LMS publish log KPI - Link/asset accuracy Measure - Broken links or missing assets at go-live Target - ≥99.5% accuracy Data Source - Link checker report; QC checklist KPI - Evaluation execution Measure - LMS triggers sent for Mid/End-term as scheduled Target - 100% on-schedule triggers Data Source - LMS eval logs KPI - Logistics reliability Measure - Class disruptions attributable to logistics/IT-AV Target - 0 disruptions Data Source - Incident log; IT/AV tickets KPI - Finance TAT Measure - Faculty payments processed within agreed TAT after complete docs Target - 100% within TAT Data Source - Finance tracker; Salesforce hours KPI - Reporting cadence Measure - Weekly schedules/dashboards sent on time Target - 100% on-time Data Source - Weekly distro; Zoho status KPI - Budget tracking Measure - Variances vs plan detected and escalated Target - Flag > threshold within 1 BD Data Source - Budget tracker; variance log KPI - Data integrity Measure - Teaching hours, profiles, Atrium updates recorded promptly Target - 100% within 1 BD of event Data Source - Salesforce entries; Atrium logs KPI - Access SLA Measure - Student/Faculty access issues turnaround Target - ≤8 business hours to resolve Data Source - IT/LMS ticketing system KPI - Video capture compliance Measure - Required session recordings completed and stored Target - 100% where applicable Data Source - Recording roster; storage log Any Other Significant Input Weekend and late evening work involved depending on the requirements of courses /Guest sessions/ Academic area wise info sessions.