Job Title

Key Responsibilities: Develop and execute strategic hiring plans for BPO operations across multiple functions and levels Lead a team of recruiters, providing guidance, training, and performance management Collaborate with business leaders to understand workforce needs and role requirements Drive sourcing efforts through job portals, social media, employee referrals, and campus hiring Ensure a seamless candidate experience from screening to offer rollout and onboarding Monitor recruitment metrics and provide regular reports to leadership Maintain compliance with hiring policies, diversity goals, and labor regulations Build employer branding initiatives to attract top talent in the BPO industry Requirements: Proven experience in BPO hiring, preferably in a high-volume recruitment environment Strong understanding of voice, non-voice, and support role requirements Excellent communication, stakeholder management, and leadership skills Proficiency in ATS systems, sourcing tools, and recruitment analytics Ability to work in a fast-paced, target-driven environment Graduate/Postgraduate in HR or related field