Job Title

Responsibilities:Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory planEducating members on our tools and features to enhance adoption and retentionAttending to issues faced during the member lifecycleSupport members via the in-app chat service, emails and over the phone throughout the member journeyResolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as requiredAddress member complaints in a compassionate and patient mannerStrive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every timeMotivate and encourage members across the member journey to maximize member satisfactionCollaborating with the rest of the team on new member-centric initiativeProactively review the user journey, find and work upon areas of improvementSkills: Excellent written and verbal communication skills Collaborative and result orientedStructured approach of thinking and executionStrong sense of service orientation and solution driven approach