Job Title

Designation: DevOps Engineer/Lead DevOps EngineerExperience: 8-15 yearsLocation: RemoteSummary Work with talented DevOps and Cloud operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers using exciting, cutting-edge technologies. Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.Roles and Responsibility Specific roles and responsibilities include:Provide technical expertise and leadership when needed to SaaS Operations Production Operations teams.Help Implement the Cloud Operations team's goals and deliverables as determined by Sycamore LeadershipEnsure smooth operations of Sycamore SaaS productsTake Complete ownership of Customer Implementations, including SLA and SLO.Automate, enhance and maintain critical processes in Cloud Operations, such as Change Control, Monitoring & AlertingDrive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting, as well as key tools for Monitoring & AlertingDrive Disaster Recovery and failover procedures, training, testing, and team readinessCoordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliabilityContribute to process improvements and technical improvements that lead to increased stability and reliabilitySupport continuous improvements in SaaS Operations bydeveloping platform services and tooling for modern cloud operations, including metrics monitoring, CI/CD pipelines, etc.improving automation of provisioning, deployment, monitoring, alerting, and escalationSupport Secure operations byimplementing best-in-class recommendations for secure operationsCarry out ongoing Production Ops activities with precision and qualityDefine, build, and deliver a high-quality SaaS Platform for Work with third-party vendors and partners to help develop a complete solution set on the SaaS platformRepresenting Cloud Operations in InfoSec meetings and developing and driving secure proceduresHelp obtain and maintain various certificationsBeing a good team player & a leader when needed for a high-performance Cloud/SaaS delivery team byReviewing personal/team performance, quality reviews,Manage operations and operational issues.Establish a culture of high performance, ownership, delivery focus, and continuous improvement.Excellence in OperationsImplement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.Act as an internal contact for platform services issues for a customerWork with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QADesired ExperienceHas experience in implementing, managing, maintaining, and decommissioning complex cloud-based Information system components in a secure and controlled manner.Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.Strong understanding of how to build, scale, and manage complex multi-product/service environmentsRecord of building lean, automated, scalable support structures versus labor-intensive environments.Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.Skills RequiredVery Strong Linux Knowledge & Troubleshooting SkillsScripting using – Bash, Python, PowerShell, etcKubernetes, helm ChartsTerraform, AnsibleWindows Terminal Services, AD, LDAPHands-on experience in cloud technology – AWS, Azure – AWS preferredChange, Problem & Incident ManagementImplementation awareness of Vulnerability/Penetration Testing, SecurityStrong Networking SkillsTools and frameworks used for monitoring, performance management, loggingCI/CD pipelineSRE – Including Datadog.DatadogCertificationRHELAWSKubernetes