Job Title

A) About the RoleWe are seeking a skilled and experienced Commercial Support Consultant to provide comprehensive support to Meghalaya Energy Corporation Limited (Holding Company) (MeECL) and Meghalaya Power Distribution Corporation Limited (MePDCL) in handling various day-to-day and routine commercial matters related to regulatory bodies such as MSERC, CERC, MOP, MNRE, CEA, SAC, and GoMe. The consultant will play a crucial role in enhancing the commercial performance of the business units and ensuring adherence to operational and commercial performance targets.B) Detailed expectations from the roleCommercial Performance Review:- Monitor and review the commercial performance of business units (divisions, circles, zones) to meet operational and commercial targets, including AT&C loss reduction and ACS-ARR gap, as committed under distribution schemes like UDAY and RDSS. - Prepare Management Information System (MIS) formats and weekly performance reports for business units to enable effective review by MeECL/MePDCL management.Billing Efficiency Improvement:- Develop strategies to improve billing efficiency, including evaluating the performance of billing agencies/agents, revising meter route plans, and implementing billing under smart metering/prepaid metering systems. - Analyze billing coverage at the business unit level and devise strategies to enhance billing coverage.Collection Efficiency Improvement:- Formulate strategies to improve collection efficiency, such as deploying collection agencies, implementing collection under smart metering/prepaid metering, and strategizing to increase collection coverage. - Conduct customer segmentation analysis to optimize collection efforts and identify areas for improvement.Customer Segmentation Analysis:- Analyze customer segmentation data to enhance billing and collection efforts, addressing issues like low load factor billing, insufficient billing coverage, door lock/average/provisional billing cases, and strategic meter replacement.Communication Strategies:- Collaborate with utility teams to develop effective communication strategies based on consumer behavior, cultural factors, and paying capacity to enhance metering, billing, and collection processes.Coordination and Consultation:- Coordinate with other consultants working on distribution sector schemes (e.g., RDSS, UDAY) to ensure seamless integration of efforts.Standardized Commercial Procedures:- Review existing commercial procedures and processes, and develop standardized procedures incorporating industry best practices and latest technologies to optimize revenue and reduce customer complaints. - Evaluate and optimize connection management, meter reading, billing & bill distribution, arrear recovery, collection management, theft detection & recovery, and other relevant processes.Institutional Mechanisms:- Propose institutional mechanisms to enhance metering, billing, and collection, such as establishing new business units, introducing new cells/departments, deploying Women Self-Help Groups (WSHGs), leveraging customer service cells, exploring public-private partnership initiatives, and other innovative approaches.Other Operational and Commercial Matters:- Provide suggestions and expertise on improving the operational and commercial performance of the Discom.Standardized Information Flow:- Devise and standardize formats for critical information flow related to the tasks to ensure efficient and consistent communication within the organization.C) Required skill set- Proven experience in handling commercial matters within the energy or utility sector. - Familiarity with regulatory bodies and distribution schemes in the energy industry. - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Ability to develop and implement effective strategies. - Knowledge of the latest industry practices and technologies. - Capacity to work independently and as part of a team. - Flexibility to adapt to dynamic and evolving requirements. - Strong interpersonal and Communication skills. - Proficiency in MS Office (Word, Excel and Power point)D) Education and Experience- BE/B. Tech plus MBA, M. Tech or CA or ICWAE) Work Location- Base location shall be Shillong, Meghalaya. However, the role would require the applicant to undertake travel for pursuing various opportunities.F) Remuneration Structure- We offer a motivation based and competitive reward package.************************