Job Title

Job Title: Assistant Manager – IT AV Operations Function: Information Technology (IT), Reports to position: Sr. Manager - IT Location: Hyderabad Band: A4 Job Purpose To ensure 99% SLA for AV operations and ITCS Services. Coordinate with internal team and vendors to provide quality end user computing support. Ensure 100% uptime of AV infrastructure. Act as custodian of school Network. Job Outline At ISB, Information Technology (IT) plays a key role in providing the requisite AV infrastructure facilities to all the stakeholders to drive its strategic objectives in its research, teaching, and business functions. The jobholder as Asst. Manager – IT, reports to the Sr Manager - IT and performs a set of key responsibilities, which leads to the very effective and efficient delivery of ITCS & AV services for smooth functioning of the department on a day-to-day basis. S/he needs to continuously benchmark with other reputed institutes to implement the best practices. Interact with the school’s stakeholders and implement requirements/Suggestions by liaising with the appropriate vendors. The incumbent needs to review the day-to-day operational and service status with the team members/ service providers. S/he must ensure that all necessary IT/AV support is provided for PGP/ PGPMAX/ EEP/ MFAB/ Other events and work towards increasing customer satisfaction rating. Job Specification Knowledge / Education: Graduate/ Master degree in Computers or Electronics & Communications Engg Specific Skills: AV Operations & management & ITCS delivery. MIS Reporting, Interpersonal & negotiation skills, Team/Vendor Management, Influencing skills Desirable Experience: 5 to 8 years Certifications preferred ITIL,MCSE,MCSA,MCP, CompTIA Security Plus S. N Key Responsibilities % Time Spent 1 To manage, continuously improve and monitor AV services and ensure 100% uptime. - 50% 2 To ensure high standards of end-user computing support. Regular monitoring of tickets and ensuring SLA adherence. Implement process to ensure and continuously improve end user experience while dealing with ITCS and Information Security Operations - 30% 3 To provide efficient and glitch-free IT and AV services for events & School level activities organized on campus. Liaise with event in charge of understanding events requirements and provide quality support during the event. Ensuing Successful glitch free delivery of All Events & Sessions - 20%