Job Title

Role: Dy. Manager - Key Account Location: Mumbai Department: Revenue Employment Type: Full-Time What you’ll do: Own day-to-day account management for major modern trade & SAMT outlets (e.g., Reliance, D-Mart, Star Bazaar) and act as the primary operational contact for store/DC teams Deliver month-on-month Net Sales Value (NSV), volume, and margin targets in coordination with the KAM Execute Joint Business Plan (JBP) elements locally: promotional calendars, launch support, pricing compliance, and logistics follow-up Ensure on-shelf availability (OSA) by monitoring stock levels, raising replenishment alerts, and coordinating with distributors/DCs Implement merchandising and activation plans including secondary displays, POS setup, in-store sampling, and short-term promotions Verify retail pricing and MRP compliance and resolve discrepancies with store teams Supervise and coach field staff (merchandisers/sales officers) including daily routing, KPIs, and regular audits Perform store audits and planogram checks; manage returns, expiry control, and invoice reconciliation Prepare timely reports: weekly sell-through, OSA, inventory days, promotional performance, and NSV vs target Capture shopper and competitor insights from field visits and recommend tactical adjustments to marketing and trade teams Who you are: Bachelor’s degree in Business, Sales, or Marketing; MBA preferred Strong experience in key account management, preferably in FMCG, general trade, or retail sector Excellent stakeholder and relationship management skills with retail buying teams and DC managers Strong commercial acumen and negotiation skills Analytical skills with proficiency in Excel (Pivot Tables, VLOOKUP/XLOOKUP) and comfort with sales dashboards and reporting Ability to create concise business presentations and influence leadership Leadership and team coaching experience if managing field staff High level of ownership, results orientation, and problem-solving ability Fluent in English and local language(s) where applicable