Role: Team Leader Responsibilities : Automotive Industry Expert: Deep Automotive/Technical experience and Team management Technical University degree or acquired by experience and technical certification (where and when required), Lean/Scrum certification (nice to have) Understand vehicle-specific failures and product features (Battery Electric Vehicle (BEV), Plug-In Hybrid Electric Vehicle (PHEV) Strong knowledge of vehicle mechanical, electrical, and computer systems Excellent communication skills Knowledge of products, processes, and procedures Knowledge of OEM Systems (repair and diagnostic tools, IT systems) Good root cause investigation methods and analytical skills People-oriented and a team builder with leadership skills Problem solver and results-oriented, customer-oriented and proactive Organized and comfortable working under pressure Fluent in English and fluent in one of the languages the agents’ team is called to manage.
Job Title
Team Leader