Job Title

Dialer Real-Time Analyst (RTA) Location: Thane Work Type: Full-time | Night Shifts About the Role We are seeking an experienced Dialer Real-Time Analyst (RTA) to join our dynamic contact center operations team. The ideal candidate will have strong expertise in LiveVox dialer systems , workforce management, and real-time monitoring to ensure optimal campaign performance and agent productivity. Key Responsibilities Real-time monitoring of inbound/outbound dialing campaigns. Importing and managing dialer lists, starting/stopping campaigns as required. Adjusting dialing pace and flagging agent behavior to leadership. Managing agent profiles, assignments, and contact list criteria. Daily scheduling adjustments in the Workforce Management (WFM) system. Auditing dialer settings to ensure compliance with regulations. Collaborating with operations leadership to balance business goals. Responding to requests, queries, and issues across departments promptly. Qualifications Minimum 2 years of collections experience in a voice contact center. Hands-on experience with LiveVox or similar dialer systems. Advanced proficiency in MS Excel and data reporting. Strong analytical and problem-solving skills in high-pressure environments. Flexible to work after-hours or on-call when required. How to Apply: Click Apply or send your updated resume to or share it on with the subject line “Dialer RTA Application – (Your Name)” .