Job Title

Out-of-Hours (OOH) Job Responsibilities: Filling shifts during out-of-hours periods. Responding to candidate and client enquiries outside of business hours. Managing new agency booking requests received during OOH. Uploading shifts to the CRM, whether received from RCs or clients via email or portals (e.g. e-tips). Chasing candidates for shift availability, including cross-checking client-provided spreadsheets. Reviewing the client Rota (received weekly) and ensuring all shifts in the CRM match the Rota; amending where necessary. Managing late logins and cancellations that occur during OOH. Uploading new candidate enquiries to the CRM and contacting them for an up-to-date CV. Completing the client compliance checklist for new candidates. Providing support to the compliance team as needed, particularly with new candidate registrations. Chasing compliance documents from working candidates over the weekend (those who are unresponsive during business hours). Continuously monitoring client portals and emails throughout the day. Chasing missing timesheets as required. Keeping all client trackers updated with real-time information. Maintaining and updating the OOH handover sheet in real time. Rotational Shift and Rotational Offs Ahmedabad(onsite)