Job Description – Assistant Store Manager – Lladró, SPA Lifestyle Pvt. Ltd. JOB TITLE Assistant Store Manager BRAND Lladró REPORTING TO Store Director LOCATION Boutique - MG Road, Sultanpur, Delhi About Lladró We are the world’s leading Spanish brand in the design, manufacturing, and distribution of a wide range of handmade art porcelain creations. Ranging from sculpture and lighting to home accessories, Lladró porcelain pieces embody a contemporary, elegant, and exclusive lifestyle. In India, we already operate through 9 Boutiques in Top premium malls. Do visit Lladró website: MAIN PURPOSE Managing the day-to-day retail/store operations of the Lladró boutique in accordance to brand standards. Improve commercial performance by increasing sales turnover and maximizing profitability. Primarily responsible for Retail/store Sales. The role will also involve Business Development and making Corporate Sales. Note: Preference will be given to those with backgrounds in interior design, architecture, or similar home-related fields. KEY RESPONSIBILITIES Exceeding Sales Budget Understand customer needs and delight customers, above and beyond the call of duty Converting Project Business through Interior Designers & Architects Ensuring highest degree of customer service and in-store experience Maintaining all necessary reports , inventory and VM in line with brand guidelines. Expanding HNI Database - Customer data to be well collected, updated & maintained Defining strategy actions to attract new customers and old customers more often Job Profile: · Education. Bachelor / Masters – Degree / Diploma (Sales / Retail Sales) · Experience : 4 plus years of retail sales operational experience with luxury / Premium Brands. · Languages : Fluent English & Hindi · Skills required : Ø Organized & process oriented Ø Brand Image Concerned Ø Ability to write reports Ø Self-starter with excellent communication and presentation skills Ø Serious, proactive and can handle and deal comfortably in a multinational environment. Ø Strong computer & analytical skills · Behavioral competencies: Ø Responds promptly to customer needs and solicits customer feedback to improve services Ø Manages difficult or emotional customer situations Ø Demonstrate attention to detail Ø Ability to effectively present information & respond to questions from groups of managers, clients and customers Ø Adhere to company policies & procedures Ø Supports the organization’s goals & values Ø Commits to long hours of work when necessary to reach goals and completes tasks on time Ø Meets challenges & resourcefulness Ø Adapts to changes in the work environment Ø Generates suggestions for improving work and develops innovative approaches and ideas Ø Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity
Job Title
Assistant Store Manager (Retail Sales)