Job Title

Manager – Academic Success (Academic Associates Management and Advising) Reporting to: Associate Director – Academic Success Role Summary: The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals. Key Responsibilities: Academic and Course Management: Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning. Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term. Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release. Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials. Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed. Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality. AA Recruitment Oversight and Development: Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through. Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols. Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being. Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support. Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement. Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility. Advising and Student Engagement: Support student advising through scheduling, Salesforce updates, and academic documentation. Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students. Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required. Technology and Process Management: Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools. Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility. Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling. Process Improvement and Ownership: Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up. Recognize time-sensitive or high-priority issues and act with urgency and judgment. Suggest and implement improvements to streamline academic and operational workflows. Required Skills and Competencies: Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement. Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations. Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability. Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred. Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools. Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels. Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement. Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs. Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively. Task - AA Recruitment & Training KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool KRA Weightage - 25% Task - AA Workload Management KRA - AA Allocation & Workload KRA Weightage - 30% Task - Process Excellence & Audit KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence KRA Weightage - 15% Task - AA Management KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution KRA Weightage - 20% Task - Advising KRA - Academic Advising & Student Success KRA Weightage - 10% Total 100%