Job Title

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. RESPONSIBILITIES: Lead and develop a diverse, high-performing and innovative team of Production Quality and Operations resources including mentoring, utilizing best practices as a people manager and organizational leader. Position team to support product and IT teams with user acceptance planning and coordination for and Fly Delta releases. Discover ways to improve defect mitigation across all levels of the organization inclusive of utilizing customer and Reservations specialists’ feedback, web analytics data, and industry trends to understand reported issues. Manage, research, and resolve executive inquiries and/or issues raised by the Department of Transportation Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on acceptance testing and defect resolutions Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams. Advanced analytical and communication (verbal and written) skills; including executive presence. Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance testing, and defect management process to a wide audience. WHAT YOU NEED TO SUCCEED (MINIUMUM QUALIFICATIONS): Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment A Bachelor's degree in Business or Technology discipline, or related field and 12 + years of work experience. Minimum 5 years people experience 12 + years of experience in UAT, QA, and project management Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget Must be a self-starter that can work independently Self-disciplined, organized and team-oriented Positive attitude, & able to manage change successfully in a fast-paced environment Practices safety-conscious behaviors in all operational processes and procedures WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) Graduate or Professional Degrees in Computer Science, Business, Information Systems, Business / Administration, Engineering, IT, Management, Business Administration / Management, Communication, or related field Experience with process improvement and streamlining based on new requirements Experience with end-to-end testing of large projects Experience with mainframe testing Familiar with cloud technologies Experience with Generative AI