Job Title

The Lead Provisioning role is to ensure seamless provisioning for Mobility and broadband. Key Responsibilities Act as the single point of contact (SPOC) for all mobile provisioning-related requests (voice, Wifi, SIM activations, migrations, upgrades, and SI transfers). Manage end-to-end provisioning workflows in line with SLAs and regulatory compliance. Coordinate with network teams, IT, Central CE and partners to ensure timely and error-free provisioning. Handle Inventory / SIM card life cycle management – allocations, activations, Non Rec deletions Analyze and resolve provisioning failures, escalate issues when necessary, and ensure minimal service downtime for customers. New product testing, IVR Testing, Journey Testing, Process Correction of new products and existing eCAF/Mitra /Thanks App Journeys. Maintain updated documentation of provisioning processes, SOPs, and exception handling. Support audit & compliance requirements related to subscriber activation and deactivation. Provide reporting on provisioning performance, failure analysis, and process improvement initiatives. Train and guide internal teams / D2C on provisioning processes and best practices. Owner for ensuring error free provisioning of customer orders in all systems for Broadband & Air Fiber Establish risk mitigation strategies to safeguard against potential challenges or disruptions Ensure compliance with regulations & legal requirements System reconciliation across CRM, Order Management, Billing, VTA, OSS, Network, GIS, Apps etc. Identify bottlenecks in existing systems and proactively address the gaps through solution based approach Proactively identify failures, work on solutioning & ensure operational & structural fix Close looping of issues by performing & managing business UATs Impact calculation post fix implementation by tracking Pre & Post deployment performance Tracking issues and work with Product team to fix them structurally Exception Identification, Closure within TAT & Eliminating Defects ARP & other plan reconciliations – tracking of issues, bug closures & enhancements Lead System Integrations & Migrations across systems & ensure seamless execution Lead Digital First journey by driving system & process enhancements Engage with cross functional team including Marketing, IT, Operations, Network, CE etc. Single point of contact to manage internal & external audits for Broadband journeys Key Skills & Competencies Good understanding of telecom provisioning systems (HLR/HSS, CRM, Billing, Order Management systems, SIM Management tools). Familiarity with mobile technologies (2G/3G/4G/5G), IMS & VoLTE provisioning. Strong problem-solving & coordination skills. Excellent communication skills for interaction with internal stakeholders and external partners Ability to work under pressure and manage high-volume provisioning requests. Knowledge of regulatory norms (eKYC, MNP, TRAI compliance in India) preferred.