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Job Description – Ex-Customs Officer Company: MS Clinical Research Pvt Ltd (MSCR) Location: Bangalore About the Role MS Clinical Research Pvt Ltd (MSCR) is a leading clinical research organization specializing in dermatology, microbiology, preclinical, NGS, and cosmetic testing. We regularly import cosmetic products, raw materials, and study kits for testing and R&D purposes (non-commercial use) . We are looking for an Ex-Customs Officer to manage end-to-end imports, customs clearances, and regulatory coordination . The ideal candidate will leverage their customs experience to ensure smooth and timely movement of shipments, accurate documentation, and strong compliance with Indian import/export regulations. This role is critical to streamline operations without requiring senior management involvement. Key Responsibilities Customs & Import Coordination Prepare and manage import documentation: invoices, packing lists, COO, airway bills, test-use declaration letters, etc. Liaise with Customs House Agents (CHAs), shipping lines, courier companies, and customs officials for clearance. Handle cosmetic imports (non-commercial use) by ensuring accurate declarations and compliance. Track shipments end-to-end and provide timely status updates to internal teams. Coordinate with finance team on duty payments and clearance costs. Regulatory Support Work with CDSCO, Port Health Authority, and other regulators for NOCs/approvals when required. Maintain a reference library of HS codes, import regulations, and clearance files for efficiency in future shipments. Ensure compliance with DGFT, Customs Act, GST, and EXIM policy relevant to research materials. Operational Support Support procurement of consumables, lab supplies, and equipment. Maintain import & logistics database (Excel/Zoho) for shipment history, clearance times, and cost reports. Suggest process improvements to reduce delays and optimize costs. Requirements Retired/Ex-Customs Officer (Group A/B) with hands-on experience in customs operations, investigations, or policy enforcement. Strong knowledge of import/export documentation, HS codes, customs duties, and non-commercial import procedures . Experience handling clearances in pharma, clinical research, CRO, medical devices, or FMCG sectors is preferred. Proven ability to coordinate with CHAs and customs authorities independently. Good communication skills in English + Hindi/local language . Proficiency with MS Office/Excel ; familiarity with Zoho/logistics tools is an advantage. Organized, detail-oriented, and capable of managing multiple shipments simultaneously. What We Offer Opportunity to build and own the logistics & import function within a fast-growing global clinical research organization. Exposure to international trade, clinical research operations, and regulatory processes. Collaborative team culture with direct impact on high-profile global studies.