Job Title

Walkin drive for "S&F - Order Management at Mysore on 23rd Aug 2025 Greeting from Infosys BPM Ltd., You are kindly invited for the Infosys BPM: Walk-In Drive on 23rd Aug 2025 at Mysore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume Interview Information: Interview Date: 23rd Aug 2025 Interview Time: 09:30 Am till 12:30 Pm Interview Venue - Mysore: Infosys BPM limited, Gate 2 in Mysore, Karnataka, India is No. 350, Hebbal Electronics City, Hootagalli, Mysuru, Karnataka 570027 Documents to Carry: Please carry 2 set of updated CV(Hard Copy). Please carry Face Mask**. Mandatory to carry PAN Card or Passport for Identity proof. NOTE: Candidates Needs to bring Pan card without fail for Assessment. Interview Information: Interview Date: 23rd Aug 25. Reporting Time: 09:30 AM till 11:00 AM Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM) Round 2 - Ops Screening Face to Face interview (12:30 PM to 04:00 PM) Note - Post 11:30 AM (entry not allowed) Job Description: Job Location : Mysore Qualification : Any Graduate Shifts: Rotational Shift Notice Period : Immediate to 30 days Note: Good communication skills, willingness to work in Night shift. Any graduates without computer science background. We need immediate joiners only. Key Responsibilities: 1. Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping and delivery issues 2. Customer Service: Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries 3. Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers. 4. Communication: Communicate with internal team, such as warehouse and shipping to resolve order-related issues 5. Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary 6. Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency 7. Data Entry and Record-Keeping: Accurately enter orders from Customer Order Form Requirements : 1. Experience: 1-2 years of customer service experience, preferably in Order Management 2. Skills: Excellent communication skills, problem solving and analytical skills Strong attention to detail and ability to multitask Proficiency in Microsoft Office Ability to work in a fast-paced environment and adapt to changing priorities 3. Language: Fluency in English (written and verbal) is required Regards, Infosys BPM Recruitment team