Key Responsibilities: IT & Technical Operations: - • Coordinate with vendors for hardware repairs, AMC services, and procurement. • Manage and coordinate with service providers for Inbound/Outbound calling solutions, including PRI lines, IP PBX, and VoIP systems. • Oversee basic network setups like routers, switches, and firewalls. • Ensure high availability of systems used by call Center agents, , including issue resolution in real time. Qualification and Personal Profile: • B. Tech/M. Tech in Computer Science/Computer Engineering or equivalent. • 3-4 years of total experience in IT with a good knowledge in managing SSO applications, Networking, complete SDLC, support, Vendor Management. Other Skill and Ability Requirements: • Proficiency in managing Windows/Mac systems, software installations, and troubleshooting. • Working knowledge of network infrastructure (LAN/WAN, routers, switches, IP telephony, PRI). • Experience in software license management and IT asset lifecycle. • Basic understanding of call Center technologies and tools Proper Utilization of Organization resources. • Safe and Healthy Workplace. • Strong coordination and interpersonal skills to deal with multiple stakeholders. • Proactive communication with vendors, sales, marketing, and finance departments. • High accountability and ownership of responsibilities. • Time and task management under dynamic work environments. • Good documentation and reporting habits.
Job Title
IT and Network Engineer