Job Title

Overview: We are seeking a dynamic and client-focused Client Partner to serve as a strategic advisor and relationship owner for our key accounts. In this role, you will be responsible for driving successful adoption of our technology solutions, ensuring long-term customer value, and nurturing high-impact partnerships. As a trusted partner to our clients, you will collaborate closely with internal teams to align our offerings with customer goals, uncover growth opportunities, and deliver continuous business impact. Key Responsibilities: Serve as the primary point of contact and strategic advisor for a portfolio of mid-to-large enterprise clients. Understand clients’ business objectives and technical environments to deliver tailored solutions that drive measurable outcomes. Lead client onboarding, training, and long-term success planning to ensure seamless adoption and satisfaction. Act as a liaison between clients and internal technical teams to ensure effective communication, timely issue resolution, and continuous improvement. Conduct regular performance reviews, strategic roadmap discussions, and planning sessions with client stakeholders. Analyze customer data, usage patterns, and KPIs to provide actionable insights and recommendations. Proactively identify and pursue opportunities for account expansion through upselling, cross-selling, and value-added services. Partner with Sales, Product, Engineering, and Customer Success teams to translate client feedback into product and service enhancements. Stay informed about industry trends, evolving technologies, and competitive landscapes to deliver thought leadership to clients. Qualifications: Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field; MBA is a plus. 6–15 years of experience in client engagement, account management, or technical consulting roles within a technology-driven environment. Strong knowledge in enterprise IT systems and cloud infrastructure (AWS, Azure, GCP) modernization projects. Demonstrated ability to manage complex client relationships, influence decision-makers, and deliver strategic outcomes. Excellent communication, presentation, and relationship-building skills. Proficient in CRM platforms (e.g., Salesforce, Zoho) and customer support tools. Strategic thinker with a proactive, consultative approach and strong problem-solving capabilities.