Job Title

Manage end-to-end 4-hour delivery operations, ensuring timely and accurate order fulfillment with a strong focus on customer satisfaction Plan and implement strategies to increase same-day delivery efficiency and continuously improve customer experience Drive route optimization initiatives to enhance operational efficiency and reduce delivery times and costs Innovate on delivery models to expand customer reach and improve service levels. Own and balance the SPEED vs COST metric, consistently driving the team toward faster output while maintaining cost efficiency Collaborate with product and tech teams to build tools that enhance customer visibility and delivery tracking Aggressively promise and commit to hyperlocal delivery timelines, ensuring high reliability and accountability in operations Lead the recruitment, training, and retention of delivery riders, fostering a high-performance culture and minimizing attrition Develop and implement SOPs and best practices for delivery operations, ensuring compliance with safety and regulatory standards. Analyze performance data to identify areas for improvement and implement corrective actions as needed5. Coordinate with cross-functional teams including inventory, customer support, and tech to ensure seamless hyperlocal operations