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Job Title: IT Manager Location: Bangalore, India Industry: Healthcare Software / HealthTech Employment Type: Full-time Role Overview: The IT Manager will oversee and optimize the organization's IT infrastructure, ensuring all systems are secure, scalable, and compliant with healthcare industry regulations—especially ISO 27001, SOC2, HIPAA, HITRUST . This role emphasizes leadership, strategic planning, and measurable performance with robust expertise in identity management, endpoint security, cloud security, and IT service management. Key Responsibilities: IT Infrastructure Management: Oversee all networking, cloud, hardware assets, and core IT products for reliable, secure operations—specifically managing platforms like Okta, Jumpcloud, CrowdStrike, Netskope/Zscaler, and ITSM tools such as ManageEngine. Healthcare Compliance: Implement and maintain ISO 27001, SOC2, HIPAA, HITRUST standards for data security, privacy, and audit readiness. Software & Application Support: Collaborate with development/product teams for deployment and support of healthcare applications, maintaining seamless integration with identity/access management and security platforms. Cybersecurity: Manage risk assessment, access controls, encryption, security monitoring, incident response, and endpoint protection leveraging solutions like CrowdStrike and network/cloud security via Netskope or Zscaler. Identity & Access Management: Administer and optimize Okta and Jumpcloud environments to enforce strong authentication, provisioning, deprovisioning, and user lifecycle management. IT Service Management: Utilize tools such as ManageEngine to streamline IT support processes, asset management, and ticket resolution. Team Leadership: Supervise and mentor IT support and system admins, drive professional development and accountability. Vendor Management: Evaluate, select, and manage key hardware/software vendors and service partners. IT Strategy & Budget: Develop IT roadmaps and budgets, implementing cost-effective technology initiatives. Business Continuity: Maintain robust backup and disaster recovery for uninterrupted system availability. Stakeholder Relations: Communicate with executive leadership to align IT strategy with business goals. Required Qualifications & Skills Bachelor’s/Master’s in Computer Science, IT, or related field. 7+ years of IT experience, 3+ in IT management in healthcare or regulated sectors. Cloud platforms (AWS/Azure/GCP), networking, database systems, and enterprise cybersecurity. Compliance management with ISO 27001, SOC2, HIPAA, HITRUST . Strong analytical, project management, and stakeholder management skills. Proven hands-on expertise with: Identity & Access Management: Okta, Jumpcloud Endpoint Security: CrowdStrike Cloud/Network Security: Netskope, Zscaler IT Service Management: ManageEngine