Job Title

Greetings from Infosys BPM Ltd., We are hiring candidates for US Mortgage Loan Servicing Skill. Please walk-in for interview on 14th August 25 at Bangalore Location Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** Process Specialist- 1Yr to 5Yrs experience: Interview details: Interview Date: 14th August 25 Interview Time: 9:30 AM till 12 PM Interview Venue: JP Nagar: Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078. Landmark: Near Sindhoor Convention Centre (NOTE: No Candidate parking facility will be available Documents and things to Carry:: Carry a print out your updated resume; Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations Job Description: We are seeking a dedicated Process Specialist to oversee all phases of Loan Servicing/Auto Lending. This role involves managing daily production, ensuring tasks are completed within timelines, reviewing and validating updates from onshore, supporting team leads in training, conducting daily reviews, and resolving escalations to meet SLA targets. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily: Process Specialist supervises the daily activities of the team Oversees and coordinates processing and performing transaction analysis Perform reporting, quality assurance & provide trainings for new hires & as and when applicable. As certain that users comply with appropriate procedures, regulations and guidelines. Ensuring the accuracy and completeness of all the transactions. Managing and resolving any concerns, problems, and documentation issues. Identification of gaps and the ongoing assistance in documenting processes and procedures Prioritize work and meet service level agreements. Handle / help resolve escalations at process level in order to ensure high customer satisfaction. Qualifications: To perform this job successfully, an individual must have the following education and/or experience: Bachelors degree is mandatory. 1-5 years of experience in Loan Servicing. Knowledge with any Loan Servicing applications. Working knowledge of loan industry regulations. Proficiency in Microsoft Office, especially on Excel. Good communication skills, both verbal and written. Good organization and math skills. Strong attention to detail. Flexible to work in rotational Night Shifts Flexible for rotational weekly offs Interview Location: JP Nagar Work Location: Bangalore Qualification: Graduates & Post graduation Designation: Senior Process Executive & Process Specialist (SME) Job Level: 2A and 3A Shifts: Night Shifts Experience: 1 Yrs to 5 Yrs Immediate Joiners only Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Recruitment team.