Job Title

Job Summary: HeartfulCraft is seeking a Remote Import-Export Support Executive  with prior experience in the handicrafts export industry . The ideal candidate must be capable of supporting merchant exporters , resolving their queries, and providing complete backend support on international trade, buyer communication, export documentation , and order processing . This role is 100% remote  and demands strong communication, organizational, and export process knowledge. Key Responsibilities: Handle daily queries from merchant exporters regarding: Export process (IEC, GST, LUT, HS Code, shipping, etc.) International buyer communication and follow-up Lead generation follow-up support Product pricing, MOQ, catalog, and HS code clarification Assist in managing international buyer enquiries  (email, WhatsApp, B2B platforms) Coordinate internally with sourcing, logistics, and documentation teams Share catalogs, proforma invoices, and track order stages Provide support for quality checks, packaging details, and export compliance Maintain CRM records and timely updates on all interactions Requirements: Minimum 3-5 years of experience in B2B export support , preferably in handicrafts, home décor, or FMCG exports Strong understanding of international trade process : IEC, HS Code, documentation, shipping, buyer interaction, etc. Experience handling international buyer queries Excellent written and spoken communication in English & Hindi Strong follow-up and multitasking skills Proficient in email, Excel/Google Sheets, WhatsApp, CRM, and digital tools Preferred Qualifications: Prior experience working with artisan clusters  or GI-tagged products Knowledge of B2B platforms  (Alibaba, TradeIndia, IndiaMART, etc.) Familiarity with export documentation software , e.g., DGFT portal, ICEGATE, etc. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Work from home Work Location: Remote